The use of our Services (being the OjuChat mobile app, the website www.oju.world or any third-party platforms through which our Services are provided or are accessible) involves the processing of your Personal Information and Service Use Data, so it’s very important that you understand how this occurs and how you can control it.
Our Services are not intended for use by children. A “Child” is defined in the South African Children’s Act 38 of 2005 as “a person under the age of 18 years.”
Any person under the age of eighteen (18) years of age MAY NOT make use of our Services.
We do not knowingly collect Personal Information from any children. If you are or become aware that we have collected Personal Information from a Child, you have a duty to email firstname.lastname@example.org and provide us with the necessary details so that we can investigate the matter and take immediate action.
The European Union General Data Protection Regulation defines the following personal data as being considered “sensitive” and is subject to specific processing conditions:
In some jurisdictions there may be personal information in addition to the above which is considered to be sensitive and is subject to stricter regulation than other types of personal information. Before communicating any personal information of a sensitive nature within OjuChat, consider whether it is appropriate to do so.
Also remember that sensitive personal information can be communicated or revealed to third parties through the posting of personal photographs of, for example, your work place, school, place of worship, holidays or social activities.
By you posting any personal information of a sensitive nature within OjuChat, you are consenting to such personal information being available within the controls you have selected (for example, available to the audience of users you select as being capable of viewing your post or profile personal information).
Types of information or data that we collect from you and from your use of our Services and which we process
We collect the following information from you and through your use of our Services:
Personal Information will be collected directly from you when you register for our Services. This Personal Information is necessary for us to provide you with our Services, to provide you with Customer Services, to enable us to answer any queries or solve any technical problems you may have and for us to forward information regarding our Services to you. For example, when you sign up and register to use our Services, we will require you to provide us with certain Personal Information such as your name, a user name, your South African identity number, your mobile number, email address, billing information and account password.
OjuChat enables certain Personal Data to be shared publicly with your OjuChat contacts and other Service Users. At any time you can hide your profile from public view and search by unchecking “allow find by phone number or Oju ID” in your account settings. This means that other users of Oju will not be able to find you. We refer to this type of personal data above as “Shared Personal Data”. Shared Personal Data will remain publicly-available for so long as you or a User that has shared such personal data retains it. Even after you delete Shared Personal Data, it may still be separately cached, copied or stored by, or remain public through, other Users or third parties who are not affiliated with and not controlled by us.
Where you have requested that we delete your Personal Data that we have made public and there are grounds for deletion, we will use reasonable steps try to tell others that are displaying your Personal Data or providing links to your Personal Data, to delete it as well.
Please consider carefully what you post and communicate through our Services. In some instances, you may control what access the wider public has to your Shared Personal Data via our privacy settings.
We collect Service Use Data as a consequence of your use of our Services. This may include both Personal Information and Non-personal Information such as your:
When you use or access our Services or our Customer Services (including when you visit our website), we may collect information about the services that you use and how you use them. In addition, as a registered User you may provide us with information about your use of Customer Services.
This information may include the following:
We collect and use your Personal Information primarily for the following purposes:
We collect and use Service Use Data for the following purposes:
We may also use your Personal Information and Service User Data:
We may disclose your Personal Information and Service Use Data in the following circumstances:
We may also disclose aggregate, anonymous log file and usage information in reports to interested third parties to assist those parties in understanding the usage patterns and performance results of certain advertisements, content, services, promotions or features, or to provide you a better user experience. For example, we may provide aggregate-level reports to an advertising partner for the purpose of showing delivery and performance statistics of a specific advertising campaign. Such information will be de-identified.
We strive to ensure the security, integrity and privacy of Personal Information collected and held by us and we review and update our security measures constantly in light of current technologies.
We use a variety of security technologies and procedures for the purpose of preventing loss, misuse, unauthorised access or disclosure of Personal Information, for example, we use encryption technology (such as SSL) to protect certain sensitive information (such as Location Data) provided by you to us (Service Use Data).
Despite our efforts, no data security measures can guarantee 100% security at all times. We do not warrant nor guarantee the security of Oju or any Personal Information you provide to us.
We take such steps as are reasonable, in the circumstances, to ensure that the Personal Information we process is accurate, complete, and current. However, it is ultimately up to you to update or correct your Personal Information whenever necessary.
You may request access to your Personal Information that is held by us.
If, at any time, you discover that Personal Information held by us is incorrect, you may contact us to have the information corrected and we will correct our records as soon as reasonably possible.
You can contact us about your Personal Information by sending an email to email@example.com
We will periodically send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend our Services for maintenance, security, privacy or administrative-related communications). We will send such announcements to your email address or via SMS. You may not opt-out of these service-related announcements, which are not promotional in nature and used solely to protect your account and keep you informed of important changes to Oju.